Frequently Asked Questions
Everything you need to know about bringing Ascaso quality into your home.
What is the standard shipping timeframe for home appliances?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days for delivery.
Do you offer professional installation services?
While our products are designed for easy home setup, we partner with certified technicians in select areas to provide white-glove installation services for an additional fee.
What is your return policy for home goods?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to large appliances once they have been unboxed.
Are Ascaso products covered by a warranty?
Yes, all Ascaso home products come with a comprehensive 2-year limited warranty covering manufacturing defects and electrical components under normal domestic use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and flexible financing through Affirm.
How do I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your delivery in real-time.